RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
RIte Care Program Description RIte Care is Rhode Island’s Medicaid managed care program for families with children, pregnant women, and children under age 19. Families have a choice of three participating health plans-Tufts Health Plan, Neighborhood Health Plan of Rhode Island, and UnitedHealthcare Community Plan. Eligibility for RIte Care is based on income and family size: Parents with children under age 18 with income up to 133 percent of the Federal Poverty Level (FPL) Pregnant women with income up to 253 percent of the FPL Children up to age 19 with income up to 261 percent of the FPL Cost There is no cost for families or children who enroll in a RIte Care health plan. How to Apply Families with children can apply for health coverage online, by phone, by mail or in person. Assistance with applying is also available. To apply online, create an account or login. If you need help, please call the DHS Call Center at 1-855-697-4347. To apply in person, go to a Department of Human Services (DHS) Office or HealthSource RI. You can also print a DHS-2 Application, fill it out and mail it to us. For more information, please call: DHS Call Center- 1 (855) 697-4347 RIte Care Neighborhood Health Plan of Rhode Island 1-800-459-6019 UnitedHealthcare Community Plan 1-800-587-5187 Tufts Health Plan 1-866-738-4116