Attention RI Medicaid Members: Update on Prescription Access Due to a cybersecurity issue, a contractor serving pharmacies and Medicaid programs across the US is unable to provide important online services at this time. In Rhode Island, this situation impacted pharmacies’ ability to fill prescriptions for members of the AIDS Drug Assistance Program (ADAP) and the Medicaid Program. In response, RI EOHHS has quickly brought online a new way for pharmacies to process claims. Rhode Island Medicaid has also told pharmacies that they can provide a 30-day supply of any prescriptions you are trying to fill, to help you get through this time. The pharmacy should not charge you for any prescription that is covered by Medicaid. Learn more.
Medicaid Renewals Educational Materials The outreach and marketing resources on this web page are for partners to help inform Rhode Islanders enrolled in Medicaid about the important steps they need to take to renew their coverage. Additional resources and translations will be posted to this page as they become available. Rhode Island's renewal process was recently highlighted in a national webinar hosted by Benefits Data Trust. To learn more about what Rhode Island is doing to help eligible people stay covered, check out the webinar recording on YouTube. Frequently Asked Questions (FAQs) Frequently Asked Questions (FAQ) Medicaid Renewal FAQs October 2023 (English) Medicaid Renewal FAQs October 2023 (Spanish) Medicaid Renewal FAQs October 2023 (Portuguese) Medicaid Renewal FAQs October 2023 (Arabic) Medicaid Renewal FAQs October 2023 (Cape Verdean Creole) Medicaid Renewal FAQs October 2023 (French) Medicaid Renewal FAQs October 2023 (Haitian Creole) Medicaid Renewal FAQs October 2023 (Khmer) Medicaid Renewal FAQs October 2023 (Lao) Medicaid Renewal FAQs October 2023 (Russian) Medicaid Renewal FAQs October 2023 (Simplified Chinese) Medicaid Renewal FAQs October 2023 (Swahili) Info Sheets Flyer Pack Each flyer pack contains 6 versions for sharing. They are sized at 8.5" x 11" and can be printed or shared online. Download Flyer Pack: Medicaid Renewals Flyer Pack-English.pdf PDF file, about 145mbmegabytes Medicaid Renewals Flyer Pack-Spanish.pdf PDF file, about 145mbmegabytes Medicaid Renewals Flyer Pack-Portuguese.pdf PDF file, about 145mbmegabytes Info sheet: Version 1 Below are individual flyers available for download in multiple languages and designs. Share these resources to help inform Rhode Islanders about how to prepare for Medicaid renewals. Download Version 1: Medicaid Renewals One Page Flyer-English.pdf PDF file, about 6mbmegabytes Medicaid Renewals One Page Flyer-Portuguese.pdf PDF file, about 6mbmegabytes Medicaid Renewals One Page Flyer-Spanish.pdf PDF file, about 7mbmegabytes Medicaid Renewals One Page Flyer-Arabic.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Cape Verdean Creole.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-French.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Haitian Creole.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Khmer.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Lao.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Russian.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Chinese.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Swahili.pdf PDF file, less than 1mbmegabytes Info sheet: Version 2 Download Version 2: Medicaid Renewals One Page Flyer-English-Version 2.pdf PDF file, about 3mbmegabytes Medicaid Renewals One Page Flyer-Portuguese-Version 2.pdf PDF file, about 7mbmegabytes Medicaid Renewals One Page Flyer-Spanish-Version 2.pdf PDF file, about 7mbmegabytes Medicaid Renewals One Page Flyer-Arabic-Version 2.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Cape Verdean Creole-Version 2.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-French-Version 2.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Haitian Creole-Version 2.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Khmer-Version 2.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Lao-Version 2.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Russian-Version 2.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Chinese-Version 2.pdf PDF file, less than 1mbmegabytes Medicaid Renewals One Page Flyer-Swahili-Version 2.pdf PDF file, less than 1mbmegabytes Info sheet: Version 3 Download Version 3: Medicaid Renewal Flyer-English-Version 3.pdf PDF file, about 8mbmegabytes Medicaid Renewal Flyer-Spanish-Version 3.pdf PDF file, about 10mbmegabytes Medicaid Renewals One Page Flyer-Portuguese-Version 3.pdf PDF file, about 1mbmegabytes Medicaid Renewals One Page Flyer-French-Version 3.pdf PDF file, about 1mbmegabytes Medicaid Renewal Flyer-Swahili-Version 3.pdf PDF file, about 1mbmegabytes Medicaid Renewal Flyer-Haitian Creole-Version 3.pdf PDF file, about 1mbmegabytes Medicaid Renewal Flyer-Cape Verdean Creole-Version 3.pdf PDF file, about 1mbmegabytes Medicaid Renewal Flyer-Russian-Version 3.pdf PDF file, about 1mbmegabytes Medicaid Renewal Flyer-Chinese-Version 3.pdf PDF file, about 2mbmegabytes Medicaid Renewal Flyer-Khmer-Version3.pdf PDF file, about 1mbmegabytes Medicaid Renewal Flyer-Lao-Version 3.pdf PDF file, about 1mbmegabytes Medicaid Renewal Flyer-Arabic-Version 3.pdf PDF file, about 2mbmegabytes Materials for Households with Kids Households with kids, which includes anyone younger than 19, will get a notice about their Medicaid renewal between December 2023 and April 2024. According to our records, more than 75,000 households with kids are currently enrolled in Medicaid in Rhode Island and will have their eligibility reviewed during this four-month period. It’s incredibly important that households with kids know about this timeline, are opening mail they receive from the State and know what to do to keep their Medicaid coverage if they’re eligible. You can watch this webinar from RIPIN for more information. Below you will find: A communications toolkit that includes adaptable materials in multiple languages, including: Sample social media posts Social media images Email/newsletter content Text message content Robocall script Double-sided palm cards in multiple languages. Flyer packs in multiple languages. You can find additional social media graphics about renewals for households with kids in this Google Drive. Please consider sharing these messages on your platforms. Download and Share these Materials: Medicaid renewals-Households with kids-Toolkit-October 2023 PDF file, about 3mbmegabytes Palm Card-4x6 in-English & Spanish.pdf PDF file, about 14mbmegabytes Palm Card-4x6 in-English & Portuguese.pdf PDF file, about 14mbmegabytes Flyer Pack-Renewals for Households with Kids-Arabic.pdf PDF file, about 129mbmegabytes Flyer Pack-Renewals for Households with Kids-Chinese.pdf PDF file, about 129mbmegabytes Flyer Pack-Renewals for Households with Kids-English.pdf PDF file, about 31mbmegabytes Flyer Pack-Renewals for Households with Kids-Cape Verdean Creole.pdf PDF file, about 129mbmegabytes Flyer Pack-Renewals for Households with Kids-French.pdf PDF file, about 129mbmegabytes Flyer Pack-Renewals for Households with Kids-Haitian Creole.pdf PDF file, about 129mbmegabytes Flyer Pack-Renewals for Households with Kids-Khmer.pdf PDF file, about 129mbmegabytes Flyer Pack-Renewals for Households with Kids-Laotian.pdf PDF file, about 129mbmegabytes Flyer Pack-Renewals for Households with Kids-Portuguese.pdf PDF file, about 129mbmegabytes Flyer Pack-Renewals for Households with Kids-Russian.pdf PDF file, about 129mbmegabytes Flyer Pack-Renewals for Households with Kids-Spanish.pdf PDF file, about 129mbmegabytes Flyer Pack-Renewals for Households with Kids-Swahili.pdf PDF file, about 129mbmegabytes Lookup Portal The Medicaid Renewal Lookup Portal allows Medicaid members, or community partners who are helping them, look up their anticipated Medicaid renewal date. The portal is easy to use, secure, and there’s no need to log in. If you are helping someone look up their Medicaid renewal date, here’s what you need to do: Enter their Medicaid ID number, which can be found on their white Anchor card. Enter their date of birth. Please keep in mind that a Medicaid member's renewal date is subject to change. This can happen for a few reasons, but the important thing to know is that the date will never change to sooner than what is shown in the portal. Once a member knows their anticipated renewal date, you can help them prepare. Remind members to: Update their contact information. Watch their mail for a yellow or green notice. When they get their notice in the mail, they should read it and take any necessary action right away. Please consider printing or sharing the below flyers to promote the lookup portal. Download Flyers: Medicaid Renewal Lookup Portal Flyer-English.pdf PDF file, less than 1mbmegabytes Medicaid Renewal Lookup Portal Flyer-Portuguese.pdf PDF file, less than 1mbmegabytes Medicaid Renewal Lookup Portal Flyer-Spanish.pdf PDF file, less than 1mbmegabytes How to Use the Lookup Portal-English.pdf PDF file, less than 1mbmegabytes Poster Share these resources to help inform Rhode Islanders about how to prepare for Medicaid renewals. This poster is sized at 11" x 18" and can be printed or shared online. Download the Posters: Medicaid Renewals Large Poster-English.pdf PDF file, about 138mbmegabytes Medicaid Renewals Large Poster-Portuguese.pdf PDF file, about 138mbmegabytes Medicaid Renewals Large Poster-Spanish.pdf PDF file, about 138mbmegabytes Medicaid Renewals Large Poster-Arabic.pdf PDF file, about 2mbmegabytes Medicaid Renewals Large Poster-Cape Verde Creole.pdf PDF file, about 98mbmegabytes Medicaid Renewals Large Poster-French.pdf PDF file, about 2mbmegabytes Medicaid Renewals Large Poster-Haitian Creole.pdf PDF file, about 98mbmegabytes Medicaid Renewals Large Poster-Khmer.pdf PDF file, about 98mbmegabytes Medicaid Renewals Large Poster-Lao.pdf PDF file, about 2mbmegabytes Medicaid Renewals Large Poster-Russian.pdf PDF file, about 1mbmegabytes Medicaid Renewals Large Poster-Chinese.pdf PDF file, about 1mbmegabytes Medicaid Renewals Large Poster-Swahili.pdf PDF file, about 1mbmegabytes Rack Card Share these resources to help inform Rhode Islanders about how to prepare for Medicaid renewals. This document is double-sided and sized at 4" x 9". It can be printed or shared digitally. Download Rack Cards: Medicaid Renewals Rack Card-English.pdf PDF file, about 6mbmegabytes Medicaid Renewals Rack Card-Portuguese.pdf PDF file, about 7mbmegabytes Medicaid Renewals Rack Card-Spanish.pdf PDF file, about 6mbmegabytes Medicaid Renewals Rack Card-Arabic.pdf PDF file, about 2mbmegabytes Medicaid Renewals Rack Card-Cape Verdean Creole.pdf PDF file, about 2mbmegabytes Medicaid Renewals Rack Card-French.pdf PDF file, about 2mbmegabytes Medicaid Renewals Rack Card-Haitian Creole.pdf PDF file, about 2mbmegabytes Medicaid Renewals Rack Card-Khmer.pdf PDF file, about 2mbmegabytes Medicaid Renewals Rack Card-Lao.pdf PDF file, about 2mbmegabytes Medicaid Renewals Rack Card-Russian.pdf PDF file, about 2mbmegabytes Medicaid Renewals Rack Card-Chinese.pdf PDF file, about 2mbmegabytes Medicaid Renewals Rack Card-Swahili.pdf PDF file, about 2mbmegabytes Social Media The social media toolkits below have sample posts and images about Medicaid renewals. You can find additional social media graphics about renewals for households with kids in this Google Drive. Please consider sharing these messages on your platforms. Download Social Media Toolkits: Medicaid renewal social media toolkit_English.pdf PDF file, less than 1mbmegabytes Medicaid Renewals Social Media Toolkit_Spanish.pdf PDF file, less than 1mbmegabytes Medicaid Renewals Social Media Toolkit_Portuguese.pdf PDF file, less than 1mbmegabytes Videos Share these videos about renewals with Medicaid members on your social media, at upcoming events, or in your next newsletter. A webinar with RIPIN about Medicaid renewals for households with children Playlist of Medicaid renewal videos on YouTube Playlist of HealthyRhode app tutorial videos on YouTube In collaboration with the RI Commission of the Deaf and Hard of Hearing, EOHHS is sharing videos about Medicaid renewals in American Sign Language. This video outlines three key actions that anyone enrolled in Medicaid should take to get ready to renew their coverage. This video specifies that households with children enrolled in Medicaid will be getting a notice from the State about renewing their health insurance between December 2023 and April 2024. English-60 seconds Spanish-60 seconds English-30 seconds Spanish-30 seconds English-15 seconds Spanish-15 seconds Podcasts Listen to the below podcasts to learn more about Medicaid renewals and the HealthyRhode mobile app: Rhode Island Medicaid Director Kristin Sousa talks about renewals on the Public Health Out Loud podcast and the Disability News You Can Use podcast. James Rajotte, the Director of Innovation and Strategy at EOHHS, talks about the HealthyRhode mobile app and how it can help Rhode Islanders complete their Medicaid renewals on The Bartholomewtown Podcast. Kevin McKay from CCA Health Rhode Island talks about Medicaid renewals and the HealthyRhode mobile app on The Bartholomewtown Podcast. Joshua Morales from the Rhode Island Health Care Association talks about Medicaid renewals on the Spanish language podcast Nuestra Salud. Please consider sharing links to these episodes with your network. Sample Newsletter Content Share these messages about Medicaid renewals in your agency’s newsletters to constituents, community partners, and healthcare providers. Download Sample Newsletter Content: Medicaid newsletter content_English.pdf PDF file, less than 1mbmegabytes Medicaid newsletter content_Portuguese.pdf PDF file, less than 1mbmegabytes Medicaid newsletter content_Spanish.pdf PDF file, less than 1mbmegabytes Medicaid newsletter content_Arabic.pdf PDF file, less than 1mbmegabytes Medicaid newsletter content_Cape Verdean Creole.pdf PDF file, less than 1mbmegabytes Medicaid newsletter content_French.pdf PDF file, less than 1mbmegabytes Medicaid newsletter content_Haitian Creole.pdf PDF file, less than 1mbmegabytes Medicaid newsletter content_Khmer.pdf PDF file, less than 1mbmegabytes Medicaid newsletter content_Lao.pdf PDF file, less than 1mbmegabytes Medicaid newsletter content_Russian.pdf PDF file, less than 1mbmegabytes Medicaid newsletter content_Chinese.pdf PDF file, less than 1mbmegabytes Medicaid newsletter content_Swahili.pdf PDF file, less than 1mbmegabytes Customizable Event Flyer If your organization is hosting an upcoming event related to Medicaid renewals, please consider using the below template. You can insert your organizations logo and add details of the event like date, time, and address. Download Customizable Flyers: Arabic-Medicaid Renewal Event Flyer (editable).pdf PDF file, less than 1mbmegabytes Cape Verdean Creole-Medicaid Renewal Event Flyer (editable).pdf PDF file, less than 1mbmegabytes Chinese-Medicaid Renewal Event Flyer (editable).pdf PDF file, less than 1mbmegabytes English-Medicaid Renewal Event Flyer (editable).pdf PDF file, less than 1mbmegabytes French-Medicaid Renewal Event Flyer (editable).pdf PDF file, less than 1mbmegabytes Haitian Creole-Medicaid Renewal Event Flyer (editable).pdf PDF file, less than 1mbmegabytes Hmong-Medicaid Renewal Event Flyer (editable).pdf PDF file, less than 1mbmegabytes Khmer-Medicaid Renewal Event Flyer (editable).pdf PDF file, less than 1mbmegabytes Kinyarwanda-Medicaid Renewal Event Flyer (editable).pdf PDF file, less than 1mbmegabytes Laotian-Medicaid Renewal Event Flyer (editable).pdf PDF file, less than 1mbmegabytes Portuguese-Medicaid Renewal Event Flyer (editable).pdf PDF file, less than 1mbmegabytes Spanish-Medicaid Renewal Event Flyer (editable).pdf PDF file, less than 1mbmegabytes Swahili-Medicaid Renewal Event Flyer (editable).pdf PDF file, less than 1mbmegabytes HealthyRhode Mobile App Help The HealthyRhode mobile app is a convenient way for Rhode Islanders to maintain and view information related to their State benefits, including Supplemental Nutrition Assistance Program (SNAP), Rhode Island Works, Medicaid coverage, or health coverage through HealthSource RI. The app is only accessible to someone who is enrolled in benefits through DHS. Download and share this flyer to help promote awareness of the HealthyRhode mobile app. Do you have questions about how to help someone use the HealthyRhode mobile app? Watch videos in English, Spanish, or Portuguese on YouTube to learn how to: Create an account Login and set up an account Reset username or password Manage push notifications Use the dashboard Upload documents View notices Check application status A quick reference guide is also available to walk you through the different ways members can use the app to manage their benefits. Click here to view and download the HealthyRhode mobile app quick reference guide.