RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Medicare-Medicaid Plan (MMP) EOHHS contracts with Neighborhood Health Plan of Rhode Island to administer Rhode Island's Medicare-Medicaid Plan (MMP). The MMP is designed to coordinate both Medicare and Medicaid benefits into one, integrated delivery system for eligible members. The new Medicare-Medicaid Plan, Neighborhood INTEGRITY, started in July 2016 and is a partnership between the Centers for Medicare and Medicaid Services (CMS), the State of Rhode Island and Neighborhood Health Plan of Rhode Island. For information on RI's Medicare-Medicaid Plan (MMP), see Neighborhood INTEGRITY. Enrollment in Neighborhood INTEGRITY is the responsibility of the State of RI. All enrollment initiates through the Medicare-Medicaid Plan Enrollment Line; they can be reached at 1-844-602-3469 (TTY 711), Monday-Friday 8:30 a.m.-6:00 p.m. Provider information on Neighborhood INTEGRITY can be found on Neighborhood Health Plan of Rhode Island's website. ICI 2 Fact Sheet , 2/4/2020 Enrollment - There are two types of enrollment, Opt-In and Passive. See sample enrollment letters and FAQ below. MMP Enrollment FAQOpt-In enrollment letterPassive enrollment letter # 1, Passive enrollment letter #2 Provider FAQ: Passive Enrollment for Nursing Facility Residents See the Resources page for the MMP Consumer notices. See the MMP Transition Page for information on the State's MMP Transition Plan.