RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Provider Electronic Solutions (PES) Software Providers should be using the most current version of the PES software. New users must do a full installation of the most current version. Existing users will need to apply the upgrade that is the next consecutive version of your current software. It is recommended to download and install each upgrade as it becomes available. Full Installations PES Version 2.13 Installation Instructions Upgrades PES Upgrade Version 2.13 Installations Instructions for Upgrade 2.13 Provider Electronic Solutions Claim Guides Creating Provider and Client Lists Electronic Replacements and Voids for PES Users 837 Dental 837 Professional 837 Institutional Home Health 837 Institutional Hospice 837 Institutional Nursing Home 837 Professional Waiver 837 Institutional Outpatient 837 Institutional Inpatient Other Insurance Billing Other Insurance Billing - Dental Patient Liability for Waiver Claims View instructions on how to download the Claim Accept/Reject Report. EDI questions can be directed to: Phone: (401) 784-8100 for local and long distance calls or (800) 964-6211 for in-state toll calls Email: RI EDI Services For Healthcare Portal password resets, be sure to include your NPI and Trading Partner ID.