RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Local Education Agency The Executive Office of Health and Human Services developed a Medicaid Direct Service Guidebook to assist Local Education Agencies (LEA) in Rhode Island with reimbursement for Medicaid services provided by or for a Local Education Agency. LEA's are responsible for maintaining records used to support claims submitted for Medicaid reimbursement. They also administer procedures to ensure program integrity. The content of the Guidebook includes: information on Medicaid provider enrollment, service definitions, provider qualifications, documentation guidelines, claim submittal information (including diagnosis and procedure codes), claim reconciliation information, eligibility verification, and other policies and regulations. LEA Administrative Claiming Guidebook, January 2020 LEA Direct Service Guidebook, September 2020 LEA Guidebook Addenda, September 2020 Vision Services Memo, 2020-10-16 LEA Guidebook Update Letter, 2019-12-17 2017 LEA Summary To speak with a Provider Representative about Medicaid reimbursement for LEA Services, please see Local Education Agency.