RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Reinventing Medicaid In February 2015, Governor Gina Raimondo signed an executive order establishing the Working Group to Reinvent Medicaid. The Governor directed the group to identify progressive, sustainable savings initiatives in order to transform Rhode Island’s Medicaid program to pay for better outcomes, better coordination and higher-quality care, instead of more volume. The initiatives focus on: Better coordination of mental and physical healthcare; Better coordination of care through our managed care organizations and new provider partnerships; A continued emphasis to shift service delivery away from institutional care and toward community-based services; and Better enforcement of Medicaid rules to protect against waste and fraud. With strong partnership from the General Assembly and community leaders, we passed the Reinventing Medicaid Act of 2015, positioning Rhode Island to expand and improve access to quality care and reduce costs. The state is projected to achieve over $100 million of annual Medicaid savings without cutting eligibility or reducing benefits. Reinventing Medicaid is an essential component of sparking innovation across Rhode Island's healthcare system. Resources Reinventing Medicaid reforms save $100M+, 2/26/16 Reforms cut per enrollee cost by 4.4 percent in FY17, 2/26/16 Reinventing Medicaid - expanding access, improving care, controlling costs, 2/26/16 Final Report of the Working Group to Reinvent Medicaid, 7/8/2015 Initial Report of the Working Group to Reinvent Medicaid, 5/1/2015 Governor Raimondo’s Executive Order 15-08 Reinventing Medicaid, 2/26/15 Reinventing Medicaid Initiatives Accountable Entities Press Releases 3/23/16: Raimondo, Health and Business Leaders Support Reinventing Medicaid Proposal 2/26/16: Raimondo’s Work Continues to Expand Access, Lower Costs through Reinventing Medicaid Effort 2/26/15: Raimondo Appoints Working Group to Reinvent Medicaid News 4/3/16: Gina M. Raimondo: Expanding access to health care (Providence Journal) 3/23/16: Robert A. DiMuccio: Believing in RI’s direction (Providence Journal) 3/22/16: Editorial: Two steps forward (Providence Journal) 2/26/16: Raimondo: Reinventing Medicaid initiatives controlling costs, improving care (Providence Journal) 2/26/16: Rhode Island proves we can save on health costs without harming low-income people (ThinkProgress) 5/6/15: Editorial: Leadership on Medicaid (Providence Journal) 4/30/15: No easy task: “Reinventing” Medicaid to improve health, contain costs (Rhode Island Public Radio) 4/30/15: A deeper dive: 37 initiatives to change Medicaid (Rhode Island Public Radio) 4/29/15: Elizabeth Roberts: RI must reinvent Medicaid (Providence Journal)