Consumer Information

Find the services and supports you need. You can apply for programs online, by phone, by mail or in person.

Online

Apply for health and human services programs  online. You can also update your account information. See the list of health and human services programs that you can apply for online.

Phone

For health & human services programs, call DHS at 1-855-697-4347, hours: 8:30 am - 3:00 pm Monday - Friday.  For health coverage, call HealthSource RI at 1-855-840-4774, hours: 8:00 am- 6:00 pm Monday - Friday.

Mail

Apply for programs by mail. See applications. Print an application, complete it and send it to us by mail.

In person

For health and human service programs: Due to COVID-19, DHS has closed all customer facing lobby operations. It is important to emphasize that DHS customers still have access to benefits through the following channels:

  • Customer Portal: login to your portal to access your benefits, instructions can be found on the Helpful Technology Resources page
  • DHS Phone: 1-855-MY-RIDHS (1-855-697-4347)
  • Leave materials in the drop boxes at our offices and DHS staff will follow up via telephone

For health coverage: Contact HealthSource RI through live web chat or via phone at 1-855-840-4774 Monday to Friday, 8am – 6pm. Due to the ongoing COVID-19 pandemic, HealthSource RI encourages you to use our live web chat or call our customer contact center. If you would prefer in-person assistance, our Walk-In Center is open by appointment only. Navigators are also available to help with applying for health coverage.  For a list of Navigators, see fact sheet.

Resources