Electronic Visit Verification (EVV)

Electronic Visit Verification is an in-home visit scheduling, tracking and billing system that employs controls within the delivery of home based services to ensure client's quality of care.

EOHHS has contracted with Sandata Technologies, LLC to provide the EVV system.  

 Who Should I Contact?

  • To return or replace a FVV device, please fill out the FVV Replacement Return form 
  • To request a FVV device, please fill out the FVV Device Request Form 
  • For issues regarding a Fixed Visit Verification Device please email Customer Support:  RIcustomercare@sandata.com
  • For questions regarding the Rhode Island Open Alt EVV System please email Customer Service:  rialtevv@sandata.com
  • For questions regarding the Rhode Island SAM closed System please email Customer Support:  RIcustomercare@sandata.com or call 1-855-781-2079.
  • To receive the Provider Update  by email, send a request to riproviderservices@dxc.com. Please include the primary type of services you provide. In addition to the Provider Update, you will also receive updates related to the services you provide.
  • Any additional question feel free to email Margaret.Carpinelli@ohhs.ri.gov
  • EVV FAQ Information Guide  November 2022
  • For agencies who wish to utilize a third-party vendor, please register via this link  Registration link  . Please note, if an agency selects an alternate EVV vendor, that vendor must comply with all elements of the “RI Alternate EVV Specification,” which describes the technical specifications that must be met in order for Sandata to properly aggregate the data from these alternate vendors. Please note, there is a 500-foot geo-fence requirement that your vendor needs to adhere to on the GPS captures for log in and log out of visits.

Sandata Document Library

Visit the Sandata Document Library for training materials and provider documents.

Consumer Directed Services

Third Party Alt EVV

Provider Meeting Minutes and Project Implementation Updates

Home Health Care Services

Important Reminders:

As a reminder, RI EOHHS has recently deployed the Client Verification functionality which will require all caregivers to have members verify the service provided, time of service provided, and either a verbal or written signature. These data elements will be required for TVV and SMC. If these data elements are not captured as part of the visit, it will result in exceptions in Visit Maintenance

System Updates and Releases