Medicaid Renewals Medicaid renewals began again in Rhode Island on April 1, 2023. For more information, please visit staycovered.ri.gov.
Electronic Visit Verification (EVV) Electronic Visit Verification is an in-home visit scheduling, tracking and billing system that employs controls within the delivery of home based services to ensure client's quality of care. EOHHS has contracted with Sandata Technologies, LLC to provide the EVV system. Who Should I Contact? To return or replace a FVV device, please fill out the FVV Replacement Return form To request a FVV device, please fill out the FVV Device Request Form For questions regarding the Rhode Island Open Alt EVV System or to initiate the process to link to Sandata aggregator please email Customer Service: rialtevv@sandata.com For questions regarding the Rhode Island SAM closed System please email Customer Support: RIcustomercare@sandata.com or call 1-855-781-2079. For issues regarding a Fixed Visit Verification Device please email Customer Support: RIcustomercare@sandata.com For a replacement or return of an FVV device, please fill out this form and fax to 401-462-3350. To receive the Provider Update by email, send a request to riproviderservices@dxc.com. Please include the primary type of services you provide. In addition to the Provider Update, you will also receive updates related to the services you provide. Any additional question feel free to email OHHS EVV Escalation Home Health Care Services RI Alternate EVV Specifications 3.7 February 2023 RI EOHHS Home Health Alternate EVV Vendor and Provider Town Hall #3 September 2022 RI Training Registration Letter Version 5 September 2022 Alternate EVV Vendor Town Hall August 2022 Alternate EVV Vendor Town Hall Recording August 2022 RI Training Registration Letter Version 3 August 2022 RI EOHHS Home Health Alternate EVV Vendor and Provider Town Hall #2 August 2022 Registration link for new providers who intend to use an alternate EVV 3rd party vendor RI EOHHS Home Health Alternate EVV Vendor & Provider Town Hall # 1 June 2022 EVV Home Health Care Service Expansion June 2022 EVV of Home Health Care Services April 2022 RI Request Provider Information Home Health Care Services April 2022 Sandata Document Library Visit the Sandata Document Library for training materials and provider documents. Consumer Directed Services Third Party Alt EVV Addendum CDS Alt EVV Version 1.4 August 2022 Provider Meeting Minutes and Project Implementation Updates EVV FAQ Information Guide November 2022 RI Alternate EVV Specification 3.5 August 2022 EVV Auto Claims Verification Delay June 2022 Medicaid FFS EVV Automated Claims Validation May 2022 Provider Notification EVV Claims Validation April 2022 Important Reminders: As a reminder, RI EOHHS has recently deployed the Client Verification functionality which will require all caregivers to have members verify the service provided, time of service provided, and either a verbal or written signature. These data elements will be required for TVV and SMC. If these data elements are not captured as part of the visit, it will result in exceptions in Visit Maintenance 2021 Important Reminders RI Call Reference Guide Spanish August 2021 RI Call Reference Guide Portuguese August 2021 RI EOHHS Third Party EVV Addendum V1.8 July 2021 RI Call Reference Guide June 2021 Client Visit Verification Update April 29, 2021 Program Integrity Provider Meeting March 19, 2021 RI Call Reference Guide RI Service List RI Task List RI EOHHS EVV Provider Meeting January 29, 2021 2020 Important Reminders RI EOHHS EVV Provider Meeting V 1.3 (12/2/2020) RI Client Verification Call Reference Guide December 2020 December 02, 2020 All Provider Meeting November 2020 RI SAM Provider Readiness Checklist October 2020 RI Third-Party/Alternate EVV Provider Checklist October 2020 EVV Frequently Asked Questions October 2020 No Show Exception Handling Guide October 2020 EVV Implementation October 2020 RI EOHHS SMC SMC Transition Checklist Sandata SMC - New User Download Guide SMC Transition Tracking Sheet Sandata Mobile Connect Manual Version 5 Moving Existing Staff from MVV to SMC RI EOHHS Addendum Alt EVV v 1.7 (added 12/2/2020) RI EOHHS Alt. EVV Addendum v1.7 New Exception IDs Update (added 09/22/20) RI EOHHS Alt. EVV Addendum v1.6 Program Update (added 08/28/20) RI‐EOHHS Third Party EVV Addendum v1.6pe(added 08/28/20) RI-EOHHS Third Party EVV Addendum v1.5 (added 05/11/2020) RI Provider Communication re: Rhode Island Third-Party/Alt. EVV Providers (added 05/11/2020) Letter to Home Care Providers Re: Audits (added 05/01/2020) RI EOHHS Third Party EVV Addendum (added 4/20/2020) RI EOHHS Training Registration Announcement 3/23/2020 (added 3/25/2020) 2019 Important Reminders EVV Provider Meeting Minutes from 12/18/2019 (added 12/23/19) EVV Implementation Delay (added 11/27/19) Providers Using a Third-Party or Alternative EVV System (added 11/5/19) Third Party EVV Addendum V1.3 Meeting Minutes from 10/2/2019 Frequently Asked Questions (added 9/25/19) Meeting Minutes from 6/26/2019 RI Provider Request for Information (added 7/25/19) Sandata EVV Requirement Specification V7.1 - Generic (added 6/7/19) Sandata Stakeholder Letter and Meeting Slides (added 5/17/19) Sandata Evv Requirement Specification V7.1 - Generic (added 5/17/19) System Updates and Releases 2020 System Updates and Releases SMC-New User and Visit Verification Update (added 4/15/20) RI EOHHS Mobile Visit Verification Update (added 4/15/20) 2019 System Updates and Releases Maintenance Notification System Upgrade Notification Version 6.9.62 (added 10/24/19) System Upgrade Release Notes Version 6.9.62 (added 10/24/19) System Upgrade Notification Version 6.9.59 (added 9/12/19) System Upgrade Release Notes Version 6.9.59 (added 9/12/19) System Upgrade Notification Version 6.9.56 (added 8/1/19) System Upgrade Release Notes Version 6.9.56 (added 8/1/19) Intermittent Performance Issues (added 7/16/19) System Upgrade Notification Version 6.9.54 (added 7/9/19) System Upgrade Release Notes Version 6.9.54 (add 7/9/19) System Upgrade Notification Version 6.9.53 (added 6/21/19) System Upgrade Release Notes Version 6.9.53 (added 6/21/19) System Upgrade Notification Version 6.9.52 (added 6/7/19) System Upgrade Release Notes Version 6.9.52 (added 6/7/19) Sandata Mobile Visit Verification Release Notification (added 4/15/19) System Upgrade Release Notes Version 6.9.48 (added 4/12/19) System Upgrade Release Notes Version 8.1.12 (added 4/5/19) System Upgrade Release Notes Version 6.9.47 (added 3/29/19) New Rates for Home Care Providers (added 3/26/19) System Upgrade Notification Version 6.9.46 (Added 3/15/19) System Upgrade Release Notes Version 6.9.46 (Added 3/15/19) System Upgrade Release Notes Version 8.1.11 (Added 3/8/19) MVV Update Correction (Added 3/8/19) Mobile Visit Verification Application Update (Added 3/6/219) 2019 Release Calendar System Upgrade Release Notes Version 6.9.45 (Added 2/28/19) System Upgrade Release Notes Version 6.9.44 (Added 2/1/19) System Upgrade Release Notes Version 8.1.10 (Added 2/11/19) System Upgrade Notification Version 8.1.10 (Added 1/31/19) System Upgrade Release Notes Version 6.9.43 (Added 1/18/19) System Upgrade Notification Version 8.1.9 (Added 1/10/19) System Upgrade Release Notes Version 6.9.42 (Added 1/3/19) 2018 System Updates and Releases System Upgrade Release Notes Version 6.9.41 (Added 12/21/18) System Upgrade Release Notes Version 6.9.40 (Added 12/6/18) System Upgrade Release Notes Version 6.9.39 (Added 11/20/18) System Upgrade Notification Version 8.1.7 (Added 11/20/18) System Upgrade Release Notes Version 6.9.38 (Added 11/8/18) System Upgrade Release Notes Version 6.9.37 (Added 10/25/18) System Upgrade Notification Version 8.1.6 (Added 10/18/18) System Upgrade Release Notes Version 6.9.36 (Added 10/12/18) System Upgrade Release Notes Version 6.9.35 (Added 9/27/18) System Upgrade Release Notes Version 6.9.34 (Added 9/13/18) Update - System Maintenance (Added 9/6/18) System Maintenance (Added 8/31/18) System Upgrade Release Notes Version 6.9.33 (Added 8/30/18) System Upgrade Notification Version 6.9.33 (Added 8/27/18) System Upgrade Release Notes Version 6.9.32 (Added 8/16/18) System Upgrade Notification Version 6.9.32 (Added 8/14/18) System Upgrade Notification Version 8.1.5 (Added 8/8/18) System Upgrade Release Notes Version 6.9.31 (Added 8/3/18) System Upgrade Notification Version 6.9.31 (Added 7/31/18) System Upgrade Release Notes Version 6.9.30 (Added 7/23/18) System Upgrade Notification Version 6.9.29 (Added 7/10/18) System Maintenance (Added 6/25/18) System Upgrade Release Notes Version 6.9.28 (Added 6/25/18) System Upgrade Release Notes Version 8.1.4 Added 6/27/18) System Upgrade Notification Version 8.1.4 (Added 6/14/18) System Upgrade Release Notes Version 6.9.26 (Added 5/24/18) System Upgrade Notification Version 6.9.26 (Added 5/23/18) System Upgrade Release Notes Version 6.9.25 (Added 4/20/18) System Upgrade Notification Version 6.9.25 (Added 4/20/2018) Call In/Call Out Voice Updates (Added 3/28/18) System Upgrade Release Notes Version 6.9.24 (Added 3/15/18) System Upgrade Notification Version 6.9.24 (Added 3/9/18) System Upgrade Release Notes Version 6.9.23 (Added 2/1/18) System Upgrade Notification Version 6.9.23 (Added 1/29/18) 2016 System Updates and Releases Preliminary Release Notification Version 6.9.14 (Added 11/21/16)