LTSS: No Wrong Door

The Rhode Island Executive Office of Health and Human Services (EOHHS) is leading a multi-phase, interagency project to redesign the State’s long-term care system to align with the person-centered principles of “No Wrong Door” (NWD) advanced by the Federal Administration for Community Living.  

The EOHHS is currently implementing Phase I of this effort, which focuses on enhancing pre-eligibility functions that assist people in need of or at-risk for long-term services and supports (LTSS) without regard to the payer source. The centerpiece of Phase I is implementing a statewide network to provide person-centered options counseling (PCOC), an interactive decision-support process to support consumers in making informed LTSS decisions. Our goal is to ensure that every Rhode Islander has access to PCOC to help them decide whether LTSS is necessary and, if so, which pathway and service options best suit their needs. 

The materials posted below provide additional context and information regarding Rhode Island’s No Wrong Door System Three Phase Strategic Plan and PCOC. For questions regarding this effort, please email  


Upcoming Community Meetings

The Rhode Island Executive Office of Health and Human Services (EOHHS) is leading a committee to implement conflict-free case management (CFCM) and person-centered planning (PCP). The CFCM/PCP Committee is an interagency work group that comprises BHDDH, DHS, OHA, and EOHHS. Our goal is to create a person-centered planning and case management network that complies with federal and state requirements, is stakeholder informed, and leverages IT solutions to streamline services access, foster quality, and promote person-centered goals and outcomes. 

We are inviting you to participate in a virtual community meeting to learn more about this project and the impact it will have on our Medicaid long-term care system. Please note that we plan on providing future webinars to stakeholders as we design and implement this program.  

Please register for one of the Community Meetings using one of the links below. The presentation materials/content will be the same at each meeting. All meetings will be conducted via Teams.  

Wednesday, July 6, 2022 from 11 am-12 pm (click to register)

Monday, July 11, 2022 from 1-2 pm (click to register)

Thursday, July 14, 2022 from 12-1 pm (click to register)


After the completion of our webinar, presentation materials will be uploaded to this website.