RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
EOHHS Appeals Office The EOHHS Appeals Office conducts administrative appeals hearings in accordance with the requirements of State law. Medicaid Appeals and Fair Hearings EOHHS has sought federal approval to temporarily delay scheduling non-emergency fair hearing appeals and issuance of fair hearing decisions for 60 days or until the termination of the COVID 19 declaration of emergency, whichever is longer. All emergency expedited hearings will be scheduled and heard telephonically. If needed, recipients impacted by COVID-19 may be given more time to submit an appeal through their health plan or request a fair hearing. Below are the administrative decisions issued by the Office redacted to protect the confidentiality and privacy of the people involved. You will need Google Chrome browser to view documents. New- Searchable Appeals Decisions EOHHS Fillable Appeal Form.pdf PDF file, less than 1mbmegabytes DHS-121NF Request for Hearing.pdf PDF file, less than 1mbmegabytes DHS - 200NF - Involuntary Discharge Form.pdf PDF file, less than 1mbmegabytes DCYF Formal Request for Hearing.doc Word file, less than 1mbmegabytes