RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
HCBS Workforce Recruitment and Retention The pandemic has exacerbated challenges in meeting consumer demand for home and community-based services (HCBS) due to workforce shortages. To help meet these challenges, the Rhode Island Executive Office of Health and Human Services (EOHHS) is dedicating approximately $57 million in funding from the American Rescue Plan Act (APRA) to increase compensation to direct service workers in our home and community-based workforce. The goals of this program are to: Increase our ability to meet Medicaid consumer needs for HCBS services Increase the number of HCBS direct care workers and licensed health professionals actively providing frontline services Improve retention rates for HCBS staff Reduce vacancy rates for HCBS staff