RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Integrated Care Initiative Better Care. Better Life. Improving health through coordinated care. The Integrated Care Initiative is Rhode Island's Financial Alignment Demonstration program. It's designed to improve the care and quality of life for Rhode Islanders eligible for both Medicaid and Medicare. The goal is to better coordinate individuals' healthcare and support services; to keep people as healthy as possible; and to help them continue to live safely and independently at home. There are two phases of the Integrated Care Initiative. Phase 1 began in November 2013 through a contract with Neighborhood Health Plan of Rhode Island offering the Rhody Health Options (RHO) UNITY program. The RHO/UNITY program managed Medicaid-covered benefits for adults receiving long-term services and supports through Medicaid and adults receiving both Medicare and Medicaid coverage. The RHO/UNITY program ended on September 30, 2018. Phase 2 began in July 2016 through a three-way contract with Neighborhood Health Plan of Rhode Island, Centers for Medicare and Medicaid Services (CMS) and the State of Rhode Island. Neighborhood Health Plan of Rhode Island administers Rhode Island's Medicare-Medicaid Plan (MMP). For more information on Phase 2 of Rhode Island's Integrated Care Initiative, see the Medicare-Medicaid Plan (MMP) Rhode Island's Integrated Care Initiative is a joint effort between the state of Rhode Island, the Centers for Medicare and Medicaid Services, and Neighborhood Health Plan of Rhode Island. Rhode Island is one of thirteen states participating in Financial Alignment Demonstration. The CMS Final Rule published on May 9th, 2022, includes revisions to CMS’ Medicare Advantage program, including regulations related to dual eligible special needs plans (D-SNPs). In addition, the Final Rule addresses the termination of the Financial Alignment Initiative Demonstration and provides a pathway for the transition of MMP’s to become integrated D-SNPs. Under a provision within the Final Rule, States can maintain their existing MMP through a 2-year extension until December 31st , 2025, if the State has provided CMS with a transition plan (“MMP Transition Plan”) by October 1st, 2022. For More Information Medicare-Medicaid Plan (MMP) Transition CMS' website: Rhode Island's Financial Alignment Demonstration