RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Certified Community Behavioral Health Clinics (CCBHC) This web page has information about Certified Community Behavioral Health Clinics (CCBHCs) for providers and managed-care organizations. If you are looking for information about how to access CCBHC services in Rhode Island for yourself or a loved one, click here. A Certified Community Behavioral Health Clinic (CCBHC) is a specially-designated clinic that provides a comprehensive range of mental health and substance use services. CCBHCs serve anyone who walks through the door, regardless of diagnosis and insurance status. The CCBHC model is a national set of standards for comprehensive behavioral health care that is jointly supported by the Centers for Medicare and Medicaid Services (CMS) and the Substance Abuse and Mental Health Services Administration (SAMHSA). The CCBHC model has been proven to improve community health outcomes, reduce health disparities, and support providers to deliver higher quality, more sustainable services. This is a once in a lifetime opportunity to make generational change to the behavioral health system in the State. Providers and Managed Care Organizations (MCOs): Click here for additional implementation resources like CCBHC Certification Standards and operating or billing manuals. Click here to learn about the CCBHC Infrastructure Grant Program. When and where will there be CCBHCs in Rhode Island? The RI Executive Office of Health and Human Services (EOHHS), the RI Department of Behavioral Healthcare, Developmental Disabilities, and Hospitals (BHDDH), the RI Department of Children, Youth, and Families (DCYF) and providers are working towards an October 1, 2024 start date for implementing the CCBHC program in Rhode Island. The following sites are currently contingently certified for Year 1 of the program, and working towards full readiness for go-live: Community Care Alliance (Woonsocket) Family Service of Rhode Island (Providence) Gateway (Pawtucket, Johnston, and South County) Newport Mental Health (Newport) The Providence Center (Providence) Thrive Behavioral Health (Warwick) 91% of Rhode Islanders live in a catchment area covered by these providers. We are working to bring additional CCBHCs online in the following year for 100% coverage. Certification is determined by each provider's demonstrated ability to meet all established federal and state program requirements. We are taking a phased approach to ensure the delivery of high-quality services for all. What services will CCBHCs offer? CCBHCs will provide: 24/7 crisis support Mental health services Alcohol and drug use treatment Counseling and therapy Peer supports Connection to Veterans’ services Connection to social services Screening and assessments Patient and family centered care planning and coordination Who will be eligible to get care at a CCBHC? Starting October 1, 2024, CCBHCs are required to serve anyone who requests care for mental health or substance use, regardless of their ability to pay, place of residence, or age. This includes developmentally appropriate care for children and adolescents. CCBHCs must meet standards for the range of services they provide and are required to get people into care quickly.
Providers and Managed Care Organizations (MCOs): Click here for additional implementation resources like CCBHC Certification Standards and operating or billing manuals. Click here to learn about the CCBHC Infrastructure Grant Program.