RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
LTSS Workforce Supporting and building the HCBS workforce is a cornerstone of Rhode Island’s Covid-19 pandemic recovery strategy as well as a fundamental approach in the State’s LTSS rebalancing initiative. The support that direct care workers and licensed health professionals provide to Medicaid enrollees who have physical or behavioral support needs helps to promote individual wellness and self-determination, allowing enrollees the choice to remain in their homes and communities and avoid unnecessary acute care or facility-based care. The pandemic has exacerbated challenges in meeting consumer demand for HCBS services due to workforce shortages. As a key component of its pandemic response and LTSS planning efforts, Rhode Island EOHHS will invest an estimated $30 million in recruitment and retention for LTSS providers who did not otherwise receive a direct increase in the SFY 22 budget, including home health, adult day health, and habilitation group homes. These provider agencies will receive these funds through the mechanisms of significant temporary rate increases (fee for service for home health, adult day health, and habilitation group homes) for qualifying services from November 1, 2021 through March 31, 2022 to improve HCBS workforce recruitment and retention, and will have between November 1, 2021 and September 30, 2023 to expend the funds. Resource Documents Jan. 2023 Addendum to Provider Guidance Re: Spending Deadline Extension PDF file, less than 1mbmegabytes LTSS Provider Guidance [REVISED 20220826].pdf PDF file, less than 1mbmegabytes LTSS - HCBS Stabilization Program Stakeholder Deck PDF file, less than 1mbmegabytes LTSS - FAQ List PDF file, less than 1mbmegabytes
Jan. 2023 Addendum to Provider Guidance Re: Spending Deadline Extension PDF file, less than 1mbmegabytes