RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Self-Directed Programs Workforce Leveraging its pandemic response and LTSS planning efforts, the State of Rhode Island has established time-limited, enhanced funding supports to stabilize and build the capacity and availability of HCBS services for Medicaid enrollees, including an estimated $4 million for recruitment and retention of Personal Care Aide (PCA) workers in Self-Directed programs, allowing Fiscal Intermediary agencies for the Personal Choice and the Independent Provider programs to provide retention and hiring bonuses to PCAs. Fiscal Intermediary agencies will receive these funds via a grant in January 2022, and will disburse program funds to support PCAs throughout the 16-month program period from January 1, 2021 through March 31, 2023. Fiscal Intermediaries shall use at least 85% of grant funds to pay direct bonuses to PCAs: a $500 recruitment bonus for new hires, and a quarterly retention bonus equivalent to 10% of the quarter’s gross wages for existing PCAs. Fiscal Intermediaries shall use no more than 15% of grant funds to pay eligible payroll expenses (such as taxes) related to these bonuses. In addition, Fiscal Intermediary (FI) agencies shall receive an administrative fee to support management of this grant. This will be paid in the form of a 10% increase in the FFS fiscal management rate for a five-month period, January 1, 2022 through May 30, 2022. This program will not impact the regular ongoing activities of Consumers and Service Advisory Agencies. Resources Documents Self Directed Guidance [REVISED 20220826].pdf PDF file, less than 1mbmegabytes