Fair Hearing - How to Request Without Web (Mail, Call, Visit)

While the web portal (RIBridges and/or the HealthyRhode Mobile App) is not available, fair hearings can only be requested by phone, in person, or by mail. To schedule a fair hearing by phone, please call 1-855-697-4347. To request a fair hearing by mail or in person, please visit or address the materials to your local DHS office.

For more information about the fair hearing process, please visit the Appeals Office page.

Spanish

Las audiencias imparciales solo se pueden solicitar por teléfono, en persona o por correo cuando el portal web (RIBridges o la aplicación móvil HealthyRhode) no está disponible. Para programar una audiencia imparcial por teléfono, por favor llame al 1-855-697-4347. Para solicitar una audiencia imparcial por correo o en persona, por favor preséntese o envíe los materiales a la oficina del DHS más cercana (puede ver las ubicaciones aquí: https://dhs.ri.gov/office-locator-tool). Para obtener más información sobre el proceso de audiencia imparcial, por favor visite: https://eohhs.ri.gov/reference-center/eohhs-appeals-office.

Portuguese

Enquanto o portal Web (RIBridges e/ou a aplicação móvel HealthyRhode) não estiver disponível, as audiências justas só podem ser solicitadas por telefone, pessoalmente ou por correio. Para marcar uma audiência justa por telefone, ligue para 1-855-697-4347. Para solicitar uma audiência justa por correio ou pessoalmente, visite ou envie os materiais para o seu gabinete local do DHS (os locais podem ser encontrados aqui: https://dhs.ri.gov/office-locator-tool). Para mais informações sobre o processo de audiência justa, visite: https://eohhs.ri.gov/reference-center/eohhs-appeals-office.

Understanding Conflict-Free Case Management

Rhode Island’s new conflict-free case management (CFCM) system is required by Medicaid for participants who get their long-term services and supports (LTSS) at home or in a community-based setting (HCBS).

This web page has information to help you understand what this change means for older adults and people with intellectual or developmental disabilities.

How does CFCM affect me?

If you or someone you know gets long-term services and supports at home or in a community-based setting, you must get case management services from an agency that does not also deliver your direct support services.

If you’re already receiving LTSS HCBS services and supports, you do not need to reapply. Once you select a case management agency, or one is selected for you, the CFCM will talk to you about your needs.

If you’re applying for Medicaid or LTSS, you can receive free and unbiased support from the Aging and Disability Resource Center by calling 401-462-4444. To learn more, visit oha.ri.gov/point.

Who will provide my case management?

Case management is focused on you. Your case manager will help you find community supports so you can meet goals you have for your life. You can pick your case management agency from the list below. If you don’t pick an agency, one will be selected for you.

Certified CFCM Agencies

The below agencies have been fully certified as conflict-free by the State of Rhode Island.

CareLink

400 Massasoit Ave., Suite 300B, East Providence, RI 02914
Hours of operation are 8 a.m. - 5 p.m. with other times available upon request
401-490-7610
CFCM@carelinkri.org
View or download their fact sheet in English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

Child & Family

31 John Clarke Rd., Middletown, RI 02842 and 1268 Eddy St., Providence, RI 02905
Hours of operation are Monday- Friday 8:30 a.m. - 5 p.m.
401-848-4119; After hours answering service can be reached at 401-849-2300
agingwell_referrals@childandfamilyri.org
View or download their fact sheet in English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

East Bay Community Action Program (EBCAP)

100 Bullocks Point Ave., Riverside, RI 02915
Hours of operation are 8 a.m. - 5 p.m.
401-437-1000 ext. 1156; After hours calls will be returned within one business day
View of download their fact sheet in English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

Healthcare Connect

235 Promenade St., Suite 500, Providence, RI 02908
Hours of operation are Monday- Friday 8 a.m. - 5 p.m.
401-854-6494
CFCM@healthcareconnectsri.org
View or download their fact sheet: English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

Seven Hills Rhode Island

1 Albion Rd., Suite 201, Lincoln, RI 02865
Hours of operation are 8 a.m. - 4 p.m.
401-597-6700; After hours: 401-229-9700
View or download their fact sheet: English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

Tri-County Community Action Agency

33 Maple St., North Providence, RI 02911
Hours of operation are Monday- Friday 8 a.m. - 5 p.m.
401-349-5760
View or download their fact sheet in English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

Westbay Community Action Program

487 Jefferson Blvd., Warwick, RI 02886
401-732-4660
info@westbaycap.org
View or download their fact sheet in English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

Educational Materials

Flyers with information about CFCM are available to view online, download, or print. To view a flyer, please click on your preferred reading language below.

RIBridges Alert

Applying for Benefits