Understanding Conflict-Free Case Management

Rhode Island’s new conflict-free case management (CFCM) system is required by Medicaid for participants who get their long-term services and supports (LTSS) at home or in a community-based setting (HCBS).

This web page has information to help you understand what this change means for older adults and people with intellectual or developmental disabilities.

How does CFCM affect me?

If you or someone you know gets long-term services and supports at home or in a community-based setting, you must get case management services from an agency that does not also deliver your direct support services. 

If you’re already receiving LTSS HCBS services and supports, you do not need to reapply. Once you select a case management agency, or one is selected for you, the CFCM will talk to you about your needs. 

If you’re applying for Medicaid or LTSS, you can receive free and unbiased support from the Aging and Disability Resource Center by calling 401-462-4444. To learn more, visit oha.ri.gov/point.

Who will provide my case management?

Case management is focused on you. Your case manager will help you find community supports so you can meet goals you have for your life. You can pick your case management agency from the list below. If you don’t pick an agency, one will be selected for you.

Certified CFCM Agencies

The below agencies have been fully certified as conflict-free by the State of Rhode Island. 

CareLink

• 400 Massasoit Ave., Suite 300B, East Providence, RI 02914 
• Hours of operation are 8 a.m. - 5 p.m. with other times available upon request 
• 401-490-7610
• CFCM@carelinkri.org
• View or download their fact sheet in English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

Child & Family 

• 31 John Clarke Rd., Middletown, RI 02842 and 1268 Eddy St., Providence, RI 02905
• Hours of operation are Monday- Friday 8:30 a.m. - 5 p.m.
• 401-848-4119; After hours answering service can be reached at 401-849-2300
• agingwell_referrals@childandfamilyri.org
• View or download their fact sheet in English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

East Bay Community Action Program (EBCAP)

• 100 Bullocks Point Ave., Riverside, RI 02915
• Hours of operation are 8 a.m. - 5 p.m.
• 401-437-1000 ext. 1156; After hours calls will be returned within one business day
• View of download their fact sheet in English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

Healthcare Connect

• 235 Promenade St., Suite 500, Providence, RI 02908
• Hours of operation are Monday- Friday 8 a.m. - 5 p.m.
• 401-854-6494
• CFCM@healthcareconnectsri.org
• View or download their fact sheet: English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

Seven Hills Rhode Island

• 1 Albion Rd., Suite 201, Lincoln, RI 02865
• Hours of operation are 8 a.m. - 4 p.m.
• 401-597-6700; After hours: 401-229-9700
• View or download their fact sheet: English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

Tri-County Community Action Agency

• 33 Maple St., North Providence, RI 02911
• Hours of operation are Monday- Friday 8 a.m. - 5 p.m.
• 401-349-5760
• View or download their fact sheet in English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

Westbay Community Action Program

• 487 Jefferson Blvd., Warwick, RI 02886
• 401-732-4660 
• info@westbaycap.org
• View or download their fact sheet in English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili |

Educational Materials 

Flyers with information about CFCM are available to view online, download, or print. To view a flyer, please click on your preferred reading language below.

Understanding Medicaid Conflict-Free Case Management: Learn more about what this change means for older adults and people with intellectual or developmental disabilities in 2024. English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili

Roles and Responsibilities Under CFCM: What It Means for Long-Term Services in Home and Community-Based Settings. English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili