RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
RI Medicaid - Health Plan Accreditation Rhode Island Medicaid has required its Medicaid participating health plans to be accredited by the National Committee for Quality Assurance (NCQA) since the inception of our State’s managed care program in 1994. What is NQCA? The National Committee for Quality Assurance (NCQA) is an organization dedicated to improving health care quality. NCQA issues an accreditation status based on the health plan’s performance against the rigorous standards and audited HEDIS® and CAHPS® quality measure results. The standards evaluate the health plan’s quality management and improvement, network management, utilization management, credentialing and re-credentialing, member’s rights and responsibilities, member connections, and Medicaid benefits and services. Accreditation is issued at varying levels based on evaluation of the standards. How are Rhode Island's health plans rated? Rhode Island Medicaid’s health plans have consistently been highly rated by NCQA. EOHHS has contracts with three (3) Managed Care Organizations (MCOs) and one (1) Prepaid Ambulatory Health Plan (PAHP) For more information on RI health plans,’ see the 2022 NCQA Report Card results below or links to further information: Neighborhood Health Plan of Rhode Island Tufts Health Plan UnitedHealthcare Community Plan What is URAC? The Utilization Review Accreditation Commission (URAC) is an independent, nonprofit accreditation entity dedicated to improve the quality of health care. URAC helps facilitate this by providing health care organizations with renowned accreditation and certification programs that set the highest standards in quality and safety. Our standards use evidence-based measures and are developed in collaboration with a wide array of stakeholders, including health plans, providers and associations. United Healthcare Dental/RIte Smiles