RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Billing And Claims Welcome to the RI Medicaid Program! We are committed to helping you every step of the way. This section explains the basic standards required for billing and claims processing. If you are a new provider check out the Welcome to Medicaid - New Provider e-Learning. Fee Schedule Medicaid Fee Schedule Recipient Eligibility Verification Recipient Eligibility Verification: What needs to be verified and tools that can be used to verify a recipient's eligibility. Member Id Conversion In September 2016, RI Medicaid converted member identification (MID) numbers, formerly 9 digit social security numbers, to a randomly generated 10 digit ID number. Providers should make note of the new ID number, as well as request that the beneficiary produce their Medicaid Identification cards. There is not a dual window for claims processing, meaning that members' 9 digit social security numbers are invalid and providers must include 10 digit MIDs on all claims. The dual processing for claims ended on April 30, 2018. Claims submitted with a From Date of Service after 4/30/2018 are only accepted with 10 digit MIDs. If an adjustment to a previously paid claim needs to be submitted after 4/30/2018 for a claim with dates of service before 4/30/2018, then either the 9 digit or 10 digit MID will be accepted. Providers may still enter the social security number in the Healthcare Portal when verifying eligibility. When the eligibility response is returned, the 10 digit MID will be listed for the beneficiary's ID. Third Party Insurance Third Party Insurance: Third party insurance codes, forms, and requirements for billing RI Medicaid. Prior Authorization Prior approval (PA) may be required for some services, products or procedures to verify documentation for medical necessity. Read more about Prior Authorization. Medicaid Reimbursement Guide Please review the Medicaid Reimbursement Guide for information on allowable Medicaid expenditures. The guide includes links to federal guidelines and State Plan pages for specific provider types. Submitting Claims to Medical Assistance Claims: Time limits, claims payment, adjustments, and other topics of interest to providers and billers. Fee Schedule: Payment and Processing Schedule July 2024 - July 2025 PDF file, less than 1mbmegabytes July 2022 - July 2023 PDF file, less than 1mbmegabytes July 2023 - July 2024 PDF file, less than 1mbmegabytes July 2021 - July 2022 PDF file, less than 1mbmegabytes July 2020 - July 2021 PDF file, less than 1mbmegabytes July 2019 - July 2020 PDF file, less than 1mbmegabytes