RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Third Party Liability Federal regulations require Medicaid to be the "payer of last resort". This means that all third party insurance carriers, inculding Medicare and private health insurance carriers, must be billed before Medicaid processes the claim. Additionally, Providers must report any payments from third parties on claims filed for Medicaid payment. Third Party Insurance Codes Carrier Codes Coverage Codes Third Party Liability Information Card Electronic Secondary Billing for Medicare and Senior Replacement Plans Please view billing instructions if using the Provider Electronic Solutions Software. The appropriate Carrier Codes can be found in the table below. Electronic Secondary Billing for Medicare and Senior Replacement Plans To facilitate electronic billing and proper reimbursement for Medicare and Commercial Medicare Plans (Advantage/Replacement Plans) such as United Senior Care, Blue-Chip Medicare HMO, WellCare Advantage Plan the following fields are required: Loop 2320 Other Subscriber Information SBR09 - Must contain MA or MB as appropriate for the claim filing indictor Loop 2320 Claim Level Adjustments CAS segment - Must contain Deductible PR 1 or Coinsurance of PR 2 Loop 2320 Coordination of Benefits (COB) Payer Paid Amount – Must contain the Amount Paid (other insurance paid amount) Loop 2330B Other Payer Name (Carrier Code) Segment NM109 Other Payer Primary Identifier – Must contain the appropriate carrier code, see below for a list: MDA/MDB – Medicare 22A – Aetna Medicare Advantage Plan 06A – United Senior Care 24A – Connecticare Medicare Advantage Plan 08A – Healthfirst Medicare Advantage Plan 26A – Humana Medicare Advantage Plan 09A – HMO Blue of Massachusetts Advantage Plan 26B – Humana Medicare Advantage Dental Plan 12A – Blue Chip Medicare HMO 89A – Tufts Health Plan (PPO) Medicare Advantage Plan 18A – Wellcare Medicare Advantage Plan C01 – CarePlus Advantage Plan 19A – MMM Healthcare of Puerto Rico Advantage Plan C02 – Commonwealth Care Alliance, Inc. Medicare Advantage Plan