RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Provider News Bridge Closure/Late Fees for RI Medicaid Recipients Please be advised that RIDOT has closed the westbound side of the Washington Bridge/I-195 West due to the discovery of the critical failure of some bridge components. To ensure ongoing access to needed care and services, providers are reminded that imposing late fees, balance billing, and/or termination of beneficiaries who miss or are late to appointments due to the bridge closure is not allowable. We ask that providers support and accommodate beneficiaries affected by this closure to ensure that needed care and services are delivered timely. Kristin Sousa, Medicaid Program Director Substance Abuse Residential Providers Changes to the Medicaid Fee for Service (FFS) billing for SUD Residential was implemented in December 2024. ASAM Level Code/Mod Rate 3.1 H0018 UD $202.80 3.5 H0010 UD $361.17 3.7 / 3.7 WM H0011 UD $596.23 These new codes have a retro effective date of October 1, 2024. SUD Residential services will continue to be billed to RI Medicaid FFS on the 837 Professional transaction or the paper CMS 1500 claim form. SUD Residential claims will be billed with Taxonomy 324500000X – Residential Treatment Facility. RI Medicaid/OHHS recouped all billing (of codes H0001 UD, H0004 UD, H0005 UD) from 10/1/2024 through mid-December. This recoupment was posted on the Remittance Advice dated December 27, 2024. If you have billed a BLOCK Grant, the recoupment will be handled separately at a later date. For services from 10/1/24 onward, providers must rebill these services with the new code combinations, to receive the new per diem rates effective 10/1/24. For any questions, please feel free to contact Provider Representative, Karen Murphy at karen.murphy3@gainwelltechnologies.com or 571-348-5933. PROVIDER UPDATES Provider Updates have been moved to another page.Click here to be redirected.