RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Trading Partner Enrollment Trading Partner Information Any business entity who will exchange electronic data with the Rhode Island Medicaid Program and/or uses our Healthcare Portal, will be required to enroll as a Trading Partner with the Executive Office of Health and Human Services (EOHHS) and its fiscal agent, Gainwell Technologies. The Healthcare Portal can be used to: upload claims, download remittances, provide interactive eligibility verification, check claims status and prior authorization inquiry, look-up NDC, use the message center, and get remittance payment verification. Each billing provider, clearinghouse, or billing service who will directly exchange electronic data with Gainwell Technologies must enroll as a Trading Partner. The Trading Partner must register all RI Medicaid providers, for whom the Trading Partner submits electronic claim(s), or accesses electronic remittance advice(s), checks claim status and/or checks eligibility status. To complete the online Trading Partner Agreement, visit the Healthcare Portal. For additional information, visit the Healthcare Portal Resource page. For instructions on how to manage your covered provider's ERA enrollment for the new automated 835/277U transactions and for adding covered providers to your Trading Partner Profile please go tot he link below.Managing Covered Providers Guide