RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Workforce Stabilization Loan Program In late April 2020, Governor Gina Raimondo established a Workforce Stabilization Loan Program to stabilize and maintain the congregate care workforce currently on the frontlines of the COVID-19 public health crisis. Since its inception, the Workforce Stabilization Loan Program had provided six weeks of payroll support to frontline workers earning under $20 per hour who work with seniors, people with developmental disabilities, individuals with mental health and substance abuse disorders, and young people in Rhode Island’s Department of Children, Youth, and Families congregate care facilities. Rhode Island’s Executive Office of Health and Human Services offered forgivable loans to eligible providers on the condition that these funds are used to address the challenges facing these eligible frontline workers. Loans will be forgiven, in full, if this condition and audit requirements are met. More than 150 providers have received loan funding which has bolstered the wages of over 10,000 frontline workers. The Workforce Stabilization Loan Program was formally concluded on June 30, 2021. Additional questions regarding this program can be sent to Workforce_Stabilization_Loan@ohhs.ri.gov. Audit Resources Audit Frequently Asked Questions (Updated 7/13/2020) Program Resources Program Guidance (Updated 4/30/2020 to clarify that Non-Medicaid and Non-EOHHS providers are eligible) Program Frequently Asked Questions (Updated 5/15/2020)