RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Guiding Legal Framework Inter-Agency Memorandum of Understanding (IMOU) Documents the vision, mission, and governance process. References the Data Sharing Agreement (DSA) and Data Use License (DUL). Executed by the Directors of all data contributors. Data Sharing Agreement (DSA) Includes the specific terms and conditions that govern how data are transferred, stored, and managed within the shared data infrastructure and for end users. This technical agreement governs data brought INTO the system, including Personally Identifiable Information (PII) and Protected Health Information (PHI). Executed by the Directors of all data contributors AND the Ecosystem. Data Use License (DUL) Outlines the role and responsibilities of the end user--the licensee. Includes the project’s objectives, methodology, data fields, data security plan, dissemination plan, and timeline of project completion. Signed by the end user of each approved project prior to data access and includes a confidentiality agreement. The DUL stipulates the following: Data recipient will implement data security protocols specified in Data Request Form (DRF) Data recipient cannot try to re-identify data by linking to other data sets, not expressly authorized in DRF Any data disclosure must conform to cell suppression rules (i.e., no cell based on fewer than 11 observations)