Official State of Rhode Island website

The Executive Office of Health and Human Services State of Rhode Island

Conflict-Free Case Management

This web page has information about conflict-free case management for providers and stakeholders. If you’re looking for information about conflict-free case management agencies or services, please click here. 

RI EOHHS is leading an interagency initiative to establish a statewide effort to provide conflict-free case management (CFCM) to Medicaid long-term services and supports (LTSS) beneficiaries who are participants in the State’s home and community-based services (HCBS) programs. A core component of this initiative is the establishment of a contractual network of qualified CFCM entities with the capacity to serve approximately 11,000 Rhode Island HCBS participants who have a varying and changing array of LTSS needs.

The CFCM initiative is one of several the State is pursuing as part of a multi-faceted, multi-year LTSS redesign effort focusing on making the system more person-centered, quality-driven, and resilient. The CFCM initiative serves these broader goals and the more specific purpose of bringing Rhode Island into compliance with federal requirements governing the Medicaid HCBS programs authorized by the State’s Section 1115 Demonstration Waiver.

The goals of the CFCM initiative include:

Goal table

For questions regarding this effort, please email OHHS.LTSSNWD@ohhs.ri.gov.

  1. RI EOHHS is under a Corrective Action Plan with the Centers for Medicare and Medicaid (CMS) to deliver “conflict-free” case management and person-centered planning in accordance with CMS’s HCBS Final Rule (42 CFR 441.301). Approximately 7,500 or 75% of Rhode Island’s Medicaid HCBS participants, who fall under CMS’s HCBS Final Rule, receive case management that is not “conflict-free” (i.e., the same entity provides both eligibility assessment and enrollment service or case management services and direct services to a participant).
  2. There is inequity in HCBS participant access to high quality case management services. Approximately 2,500 or 25% of Rhode Island’s Medicaid HCBS participants, who fall under CMS’s HCBS Final Rule, receive no or limited service planning and case management.
  3. Case management delivery and quality is inconsistent across vendors.
  4. The State’s HCBS programs continue to function in administrative silos where different State agencies maintain separate business processes, approaches to oversight and monitoring, instruments, and IT systems for performing case management tasks.
  5. The State uses different reimbursement rates and units of service (e.g., 15-minute increments vs. monthly) for case management services. Current payment methods create the opportunities for conflicts of interest, steering, and uneven access and choice.

Providers and community partners are invited to share the below resources in multiple languages with program participants. 

Understanding Medicaid Conflict-Free Case Management: Learn more about what this change means for older adults and people with intellectual or developmental disabilities in 2024. English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili

Roles and Responsibilities Under CFCM: What It Means for Long-Term Services in Home and Community-Based Settings. English | Spanish | Portuguese | Arabic | Cape Verdean Creole | French | Haitian Creole | Khmer | Laotian | Russian | Simplified Chinese | Swahili

The below agencies have been fully certified as conflict-free by the State of Rhode Island. 

CareLink

Child & Family 

East Bay Community Action Program (EBCAP)

Healthcare Connect

Seven Hills Rhode Island

Tri-County Community Action Agency

Westbay Community Action Program

Document Link Description Issue Date
CFCM Certification Guide and Application The application and guide for agencies seeking certification for the first time.  February 19, 2025
CFCM Re-Certification Guide and Application The application and guide for agencies seeking re-certification to continue providing CFCM services. February 19, 2025
Roles and Responsibilities Under CFCM Overview of roles and responsibilities under CFCM October 4, 2024
RI EOHHS Conflict Free Case Management (CFCM) Program Manual_V1 CFCM Program Manual July 10, 2024
RI EOHHS Conflict Free Case Management (CFCM) Certification Standards  Final certification standards for CFCM January 12, 2024
Response to Draft CFCM Certification Standards Comments RI’s responses to public comments on the draft CFCM certification standards January 12, 2024
RI Person-Centered Plan Template Person Centered Plan Template for HCBS participants November 14, 2023
RI CFCM Rate Setting Rate Development for CFCM Implementation October 16, 2023
CAP Implementation of CFCM RI’s corrective action plan with CMS to implement CFCM November 2, 2023
RI CFCM Strategic Plan

Detailed summary of RI’s approach to CFCM.

NOTE: This is a historical document, and the information contained is out of date. Please reference the RI EOHHS Conflict Free Case Management (CFCM) Program Manual_V1 or RI EOHHS Conflict Free Case Management (CFCM) Certification Standards for an update on RI’s approach to CFCM.

 April 14, 2023
RI CFCM Fact Sheet One-page summary of CFCM September 8, 2023
RI Conflict of Interest Fact Sheet One-page summary of federal conflict of interest requirements September 8, 2023
Corrective Action Plan (CAP) Letter from Centers for Medicare & Medicaid Services (CMS) Letter from CMS requiring RI to develop and implement CFCM March 21, 2023
RI CFCM Decision Matrix Summary of the State’s rationale for its CFCM design September 8, 2023

Small Group Listening Sessions

RI EOHHS in collaboration with BHDDH, OHA and DHS hosted small group listening sessions on conflict free case management (CFCM) with the goal of reviewing materials and discussing key roles and responsibilities of all stakeholders once CFCM is implemented.

Previous Community Meetings