Consumer Information

Applying

Find the services and supports you need. You can apply for programs online, by phone, by mail, or in person.

  • Online: Apply for health and human services programs online. You can also update your account information. See the list of health and human services programs that you can apply for online.

  • By Phone: For health & human services programs, call the Rhode Island Department of Health and Human Services (DHS) at 1-855-697-4347, hours: 8:30 a.m.-3:30 p.m. Monday - Friday.  For health coverage, call HealthSource RI at 1-855-840-4774, hours: 8:00 a.m.- 6:00 p.m. Monday - Friday.

  • In Person: Meet with someone in person to apply for programs. For health and human service programs, call/visit a local DHS Office. Hours are typically Monday - Friday 8:30 a.m. - 4:00 p.m.; however, some offices have extended hours. For health coverage, call/visit HealthSource RI at 401 Wampanoag Trail, East Providence, RI 02915. Hours: Monday - Friday 8:00 a.m. - 6:00 p.m. Navigators are available to help with applying for health coverage.  For a list of Navigators, see fact sheet.

  • Mail: Apply for programs by mail. See applications. Print an application, complete it and send it to us by mail.

Updating Your Information

You can update your account information and communication preferences in several ways:

  • Online:  Access your account at https://healthyrhode.ri.gov/HIXWebI3/. HealthSource RI also hosts a live web chat, which is staffed during business hours, and has live call center staff available to assist customers in English or Spanish.

  • Contact your managed care organization (MCO) – Neighborhood Health Plan of RI, Tufts Health Plan (RITogether) or United Health Care Community Plan (UHCCP) - to update your contact information and be sure to give them permission to share this information with the State. (Option not available to DCYF care and Medicaid-Medicare Plan members)

  • By Phone:  Call the Department of Human Services (DHS) Call Center at 1-855-697-4347 (Monday through Friday, except holidays, from 8:30am-3pm) or HealthSource RI at 1-855-840-4774 (Monday through Friday, except holidays, from 8am-6pm)

  • In Person: Staff at DHS offices (locations available here) can assist customers in person.

Customers who would like assistance with their customer portal account or want to know more information about the technology resources available, can call United Way’s 2-1-1.

Links to

Resources