RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Applying for Benefits The customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available because of the data breach. You can apply for all benefits by phone by calling 1-855-697-4347, in person at a DHS office, or by mail. Visit https://dhs.ri.gov/apply-now for more information. Please click here to find application assistance.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the customer portal (healthyrhode.ri.gov and the HealthyRhode mobile app) is not available, fair hearings can only be requested by phone, in person, or by mail. To file an appeal regarding Medicaid and Purchased Health Coverage through HealthSource RI, call HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).To request a fair hearing in person, please visit your nearest DHS office. To request a fair hearing by mail, please mail your completed Appeal Form to PO Box 8709, Cranston, RI 02920.For more information about the fair hearing process, please visit the Appeals Office page.
Applications Update There is an important update regarding application reviews. For more information, visit https://dhs.ri.gov/programs-and-services.
Durable Medical Equipment Provider Representative: Fidelia Williams-Edward Tel. (401) 648-3759 email:fidelia.williams@gainwelltechnologies.com Provider Reference Manual Durable Medical Equipment Reference Manual Updates Prior Authorization for Durable Medical Equipment (DME) The Enteral Nutrition Guidelines can be found in the DME Reference Manual Useful Information Prior Authorizations for Durable Medical Equipment For those beneficiaries dually enrolled in the RI Medicaid Program and Medicare, including Medicare part C, prior authorization is not required for Medicare covered DME services. Providers are required to accept Medicare assignment for all covered DME services. RI Medicaid will reimburse the copay and/or deductible as determined by Medicare up to the RI maximum allowable amount using the lesser of logic. When prior authorization is required for a service, and the recipient falls into the following categories, then RI Medicaid will require a Prior authorization. ▪ has RI Medicaid as their primary plan ▪ not dually enrolled in Medicare or Medicare part C has other insurance or Third-party Liability For DME services denied by Medicare as non-covered but requiring a PA from RI Medicaid, please submit a Medicare EOB with the PA request. Prior Authorization requests must be completed by the DME supplier and faxed to 401-784-3892 CPT K1005Effective 3/1/23, Rhode Island Medicaid Fee-for-Service will be activating coverage for HCPCS code K1005 - Disposable collection and storage bag for breast milk, any size, any type. Reimbursement is $0.24 per unit with a maximum of 120 units per month. No prior authorization is required. Vendor must verify continued medical necessity for lactating members on a monthly basis prior to delivering refills for this item per DME regulations detailed on page 11 of the DME Provider Manual under Refill Requirements. This item must be billed monthly. Three-month and/or automatic shipments are not permitted. Home Health Final Rule (2348-F) Effective July 1, 2017 Below are details of the Home Health Final Rule (2348-F) from CMS, including Medicaid face-to-face requirements for home health services, policy changes, and clarifications related to home health and Durable Medical Equipment. For more information click the following links: Medicaid Program: Face-to-Face Requirements for Home Health Services; Policy Changes and Clarifications Related to Home Health- A Rule by the Centers for Medicare and Medicaid Services on 02/02/2016 DME Items: Face to Face Requirement Effective 7/1/2017 Durable Medical Equipment Reimbursement Effective July 1, 2012 The Rhode Island Executive Office of Health and Human Services, in conjunction with the State Fiscal Year 2013 Budget, have been directed to implement a new reimbursement rate for durable medical equipment. The new rate is 85% of the Medicare Fee Schedule and will be effective retroactively to 7/1/2012. Adjustments will take place during each of the five financial cycles of May through June 2013. Should you have questions, please contact Customer Service at 401-784-8100 for local and long distance calls or 1-800-962-6411 for in-state toll calls and border communities. Financial Cycle Date Months To Be Adjusted May 10, 2013July and August 2012 May 17, 2013September and October 2012 May 31, 2013November and December 2012 June 14, 2013January and February 2013 June 28, 2013March and April 2013