RIBridges Alert Alert for Health and Human Services customers about a recent data breach. Click here for more info.
Fair Hearing - How to Request Without Web (Mail, Call, Visit) While the web portal (RIBridges and/or the HealthyRhode Mobile App) is not available, fair hearings can only be requested by phone, in person, or by mail. To schedule a fair hearing by phone, please call 1-855-697-4347. To request a fair hearing by mail or in person, please visit or address the materials to your local DHS office. For more information about the fair hearing process, please visit the Appeals Office page. SpanishLas audiencias imparciales solo se pueden solicitar por teléfono, en persona o por correo cuando el portal web (RIBridges o la aplicación móvil HealthyRhode) no está disponible. Para programar una audiencia imparcial por teléfono, por favor llame al 1-855-697-4347. Para solicitar una audiencia imparcial por correo o en persona, por favor preséntese o envíe los materiales a la oficina del DHS más cercana (puede ver las ubicaciones aquí: https://dhs.ri.gov/office-locator-tool). Para obtener más información sobre el proceso de audiencia imparcial, por favor visite: https://eohhs.ri.gov/reference-center/eohhs-appeals-office.PortugueseEnquanto o portal Web (RIBridges e/ou a aplicação móvel HealthyRhode) não estiver disponível, as audiências justas só podem ser solicitadas por telefone, pessoalmente ou por correio. Para marcar uma audiência justa por telefone, ligue para 1-855-697-4347. Para solicitar uma audiência justa por correio ou pessoalmente, visite ou envie os materiais para o seu gabinete local do DHS (os locais podem ser encontrados aqui: https://dhs.ri.gov/office-locator-tool). Para mais informações sobre o processo de audiência justa, visite: https://eohhs.ri.gov/reference-center/eohhs-appeals-office.
Joint Initiative from EOHHS and DCYF: Children's Services Rate Setting EOHHS and DCYF are partnering on an initiative to establish a uniform rate setting approach to congregate care and home- and community-based services offered through the DCYF system of care. The initiative is intended to follow three tenets: Promote broad access to services, Provider high-quality care, and Ensure the long-term sustainability of services. The overall goal of the project is to create better alignment between Medicaid and DCYF by transitioning individually contracted rates for DCYF services to uniform service standards by state fiscal year 2025 (July 1, 2025). This initiative is intended to support the provision of high-quality care, promote broad access to services, and ensure the long-term sustainability of congregate care and home- and community-based services for children, youth and families served by DCYF and youth and families seeking behavioral health services. The specific goals of the project are detailed below. Goal Details Uniform Service Standards Combine comparable contracted services under common, functional service definitions with defined eligibility rules (e.g., medical necessity standards for Medicaid-eligible services) Rational Payments Develop a standardized framework for rate methodologies supporting common-sense relationships among service rates (i.e., rates reflect resource intensity including skill/cost of providers and time requirements) Alignment with Medicaid Ensure service definitions and payment methodologies align with Medicaid requirements, and align DCYF services rates with rates for comparable services, where possible Transparency Rating assumptions are clear, supported by data, and can support indexed updates in future years; rating framework is understood by stakeholders and captures their input Stakeholder Engagement Solicit input on how services are provided today and identify areas for improvement, foster trust and collaboration with stakeholders throughout the process Prioritize Prevention Identify and prioritize services that prevent movement to higher levels of care and that support children’s individual needs in the least restrictive environment Project Timeline Direct billing for all Medicaid-eligible DCYF services will begin July 1, 2025. All activities listed below are working towards that date. Stakeholder Engagement Stakeholder engagement is a key component of the RI Children Services Rate Setting project. It is pivotal to gather input from a variety of sources on service definitions, service delivery costs, and payment rate development. Below outlines a variety of ways EOHHS and DCYF plans to engage with stakeholders. Ongoing throughout entirety of project: Project specific mailbox at OHHS.RIChildServices@ohhs.ri.gov August 2024: All Provider Kickoff Meeting (hosted August 29, 2024) September 2024: Provider Survey (closed October 7, 2024) Series of three office hours were held to support providers 1:1 technical assistance meeting upon request Use of project specific mailbox where providers could ask technical questions and get responses October-November 2024: Congregate Care and Home and Community Based Workgroups Winter 2025: All Provider Draft Rate Meeting All Provider Materials Throughout this project, there will be a series of All Provider meetings. The first one was held on August 29, 2024. Please click below to see material presented during the call. All Provider Kickoff meeting deck Final Rate Report This item is forthcoming FAQs Frequently asked questions will be collected throughout the project. The FAQ document will be updated on a rolling basis. Please see FAQs to date below. Frequently Asked Questions Updated October 2024 FAQs from Survey Office Hours: 10/2/2024 FAQs from Survey Office Hours: 9/25/2024 FAQs from Survey Office Hours: 9/12/2024 Contact us If you have any questions, concerns, or feedback, please contact us OHHS.RIChildServices@ohhs.ri.gov.